Business vs Leisure Guests in Japan: What Short-Term Rental Operators Need to Know
I remember the first time I got a 3-star review from a business traveler — not because of the property, but because I couldn’t provide a proper receipt for their expense claim. The room was clean, the location was good, the wifi worked. But the one thing they actually needed — a 領収書 (ryōshūsho) their accounts team would accept — I couldn’t produce quickly or in the right format.
That review taught me more about the business vs leisure divide than any analytics dashboard ever has.