Why We Built an AI Chatbot for Our Guesthouse (and What Guests Actually Ask)
Running a guesthouse in Japan means fielding the same questions over and over, in multiple languages, at all hours. What time is check-in? Where’s the nearest convenience store? How do I get to the property from the station? Can I leave my luggage after checkout? These aren’t complicated questions — but when they arrive at 2 AM in Mandarin and you’re asleep, the guest experience suffers. And in a business built on reviews, a slow reply is a costly one.
We built an AI-powered chatbot for our guesthouse because we were drowning in repetitive messages across too many channels, in too many languages, with too few staff. Here’s what we learned — and what guests actually want to know.